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Quick answers
How does the $39 background check rebate work?
Pay $39 for your background check when you sign up as a caregiver. Complete your first 5 bookings and the full $39 is credited back to your account automatically.
Ask us about thisHow long does caregiver verification take?
Most verifications complete within 1–3 business days after you submit your ID and background check payment. You'll get a notification once approved.
Ask us about thisWhen do caregivers get paid?
Payment releases automatically through Stripe once a booking is marked complete. Funds typically arrive within 2–3 business days.
Ask us about thisCan I cancel a booking?
Yes — either party can cancel before a session starts. Cancellation policies and any applicable fees depend on how far in advance you cancel.
Ask us about thisHow do I report a safety concern?
Report any user or booking directly from the app. For urgent safety matters email support@omenet.app and we'll respond immediately.
Ask us about thisWhat is the Omenet Pro badge?
The Pro badge is a $5/month subscription for caregivers. Pro caregivers appear higher in search results and earn more trust from families at a glance.
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