Privacy Policy

Omenet Privacy Policy

Last Updated: May 11, 2026

Table of Contents

1. Introduction and Scope
2. Who We Are
3. Information We Collect
   • A. Information You Provide
   • B. Information Collected Automatically
   • C. Information From Third Parties
4. How We Use Your Information
5. How We Share Your Information
6. Data Retention
7. Security of Your Information
8. Your Privacy Rights and Choices
9. Children’s Privacy
10. International Users and Israeli Users
11. Cookies and Tracking Technologies
12. Links to Third-Party Sites
13. Changes to This Privacy Policy
14. Contact Us

1. Introduction and Scope

Welcome to Omenet (“Omenet,” “we,” “us,” or “our”). Omenet is a US-based caregiving marketplace that connects individuals seeking care (“Care Seekers”) with qualified caregiving professionals (“Care Providers”) across a wide range of services including child care, senior care, special needs care, pet care, housekeeping, and tutoring.

This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have regarding your information when you use:

• The Omenet mobile application (iOS and Android)
• The Omenet website located at omenet.app
• Any related services, features, or tools we provide (collectively, the “Services”)

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein. If you do not agree, please do not use our Services.

This Privacy Policy does not apply to third-party websites or services that may be linked from our platform, or to independent Care Providers who may maintain their own privacy practices.

2. Who We Are

Omenet operates as a caregiving marketplace platform headquartered in the United States. Our platform is hosted at omenet.app and is designed to serve communities across the United States, with our initial launch focused on the Israeli-Jewish community.

For questions about this Privacy Policy or your data, please see the Contact Us section at the end of this document.

3. Information We Collect

The information we collect depends on how you use our Services and the role in which you participate — whether as a Care Seeker or a Care Provider.

A. Information You Provide

i. Account Registration

When you create an account, we collect:

• Full name
• Email address
• Phone number
• Home address or general location (city/state)
• Date of birth / age
• Gender (optional)
• Profile photo (optional)
• Password (stored in encrypted form)
• Role on the platform (Care Seeker or Care Provider)

You may also register using a third-party authentication provider such as Apple, Google, or Facebook. In that case, we receive limited profile information from that provider as permitted by your settings with them.

ii. Care Seeker Profile and Job Postings

If you are a Care Seeker, you may provide:

• Type of care needed (child care, senior care, special needs care, pet care, housekeeping, tutoring, or other)
• Care schedule, frequency, and dates
• Location and proximity preferences
• Hourly rate or budget range
• Number, ages, and relevant details about those requiring care (children, elderly family members, pets, etc.)
• Health or special needs information, if voluntarily provided
• Narrative job description and caregiver requirements
• Photos, if you choose to upload them

iii. Care Provider Profile

If you are a Care Provider, you may provide:

• Types of care you offer
• Your availability and schedule
• Service area and location
• Years of experience and background
• Education level and relevant certifications
• Languages spoken
• References and work history
• Driving ability and transportation information
• Profile photos
• Hourly rate or service pricing
• Bio and personal statement

iv. Communications

We collect and store messages, inquiries, and other communications exchanged between Care Seekers and Care Providers through our in-app messaging system, as well as communications with our customer support team.

v. Payments and Transactions

If you make or receive payments through Omenet, we (or our designated payment processor) collect:

• Payment method information (credit/debit card number, expiration date, billing address)
• Transaction history
• Bank account information (for Care Providers receiving payments)

We do not store full payment card numbers on our servers; payment processing is handled by a PCI-DSS-compliant third-party payment processor.

vi. Reviews and Ratings

Care Seekers may submit written reviews and star ratings of Care Providers, and vice versa. This content is associated with your account and may be displayed publicly on the platform.

vii. Identity and Background Verification

We may collect information in connection with identity verification or background checks, which may be conducted by authorized third-party providers. This may include government-issued ID numbers, background check results, or other verification data. You will be notified and asked for consent before a background check is initiated.

B. Information Collected Automatically

When you use our Services, we automatically collect certain technical and usage information, including:

• Device information: device type, operating system, unique device identifiers, mobile network information
• Log data: IP address, browser type, referring/exit pages, timestamps, pages or features accessed, error logs
• Usage information: how you navigate the app or website, features you interact with, search queries you enter
• Location information: if you grant permission, we may collect precise GPS-based location data to display nearby caregivers or job postings; we may also infer approximate location from your IP address
• Push notification tokens: if you opt in to push notifications

C. Information From Third Parties

We may receive information about you from third parties, including:

• Authentication providers (Apple, Google, Facebook) if you choose to log in through them
• Background check providers with your authorization
• Payment processors in connection with payment verification and fraud prevention
• Other users who may reference you in reviews, messages, or reports

4. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and provide access to the Services
• To display your profile or job posting to relevant users on the platform
• To match Care Seekers with Care Providers based on care type, location, availability, and preferences
• To facilitate communication between Care Seekers and Care Providers through in-app messaging
• To process payments and manage transactions between users
• To verify identity and conduct background checks where requested and authorized
• To send transactional notifications, such as booking confirmations, messages received, and payment receipts
• To send service-related communications, including updates, security alerts, and support messages
• To send marketing communications (with your consent, where required by applicable law), including newsletters, promotions, and platform updates; you may opt out at any time
• To improve and develop our Services, including analyzing usage patterns, troubleshooting, and testing new features
• To ensure platform safety and integrity, including detecting fraud, abuse, spam, and other prohibited activity
• To comply with legal obligations, including responding to lawful government requests, court orders, or regulatory inquiries
• To enforce our Terms of Service and other agreements
• To personalize your experience, including displaying relevant caregivers, jobs, or content based on your history and preferences

We do not sell your personal information to third-party advertisers. We do not use your data to train external large language models (LLMs) without your explicit consent.

5. How We Share Your Information

We share your information only as described in this section.

A. With Other Users

To enable the core functionality of our marketplace:

• Care Provider profiles (including name, photo, care types offered, experience, certifications, location, ratings, and reviews) are visible to Care Seekers searching the platform.
• Care Seeker job postings (including care type, schedule, location, and description) are visible to Care Providers searching for jobs.
• Contact information (such as phone number or email) is only shared between users who have connected or agreed to engage with each other, and only to the extent you have elected to share it.
• Messages you send to another user are visible to that user.

B. With Service Providers

We work with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to use your data only for the services they provide to us and not for their own commercial purposes. They may include:

• Cloud hosting and infrastructure providers
• Payment processors
• Identity verification and background check providers
• Push notification and email delivery services
• Analytics and error-monitoring tools
• Customer support platforms
• Fraud detection services

C. For Legal and Safety Purposes

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or government request
• Enforce our Terms of Service or other agreements
• Protect the rights, safety, or property of Omenet, our users, or the public
• Detect, prevent, or address fraud, security breaches, or technical issues

D. Business Transfers

If Omenet undergoes a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the successor entity. We will notify you via email or a prominent notice on our platform if such a transfer occurs and your information becomes subject to a materially different privacy policy.

E. With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Services. We also retain and use your information as necessary to:

• Comply with our legal obligations
• Resolve disputes between users
• Enforce our agreements
• Maintain records for tax, accounting, or regulatory purposes

When you delete your account, we will remove your publicly visible profile and contact information within a reasonable period. However, residual information (such as transaction records, messages visible to other parties, and data required for legal compliance) may be retained for up to 7 years or as required by applicable law.

7. Security of Your Information

We implement industry-standard administrative, technical, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• HTTPS encryption for all data in transit
• Encrypted storage of passwords and sensitive data
• Access controls and authentication for internal systems
• Regular security assessments and monitoring

While we take reasonable steps to protect your information, no system is perfectly secure. We cannot guarantee that unauthorized third parties will never be able to defeat our security measures. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

8. Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These may include:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention obligations.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to certain processing of your data, including direct marketing.
• Restriction: Request that we limit how we use your data in certain circumstances.
• Withdrawal of Consent: Where we process data based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

California Residents (CCPA/CPRA)

If you are a California resident, you have the additional right to:

• Know what categories of personal information we collect, use, disclose, or sell
• Opt out of the “sale” or “sharing” of your personal information for targeted advertising
• Limit the use and disclosure of sensitive personal information
• Not be discriminated against for exercising your privacy rights

To exercise your California rights, please contact us using the information in the Contact Us section below or use the “Do Not Sell or Share My Information” option available in your account settings.

Users in Israel

If you are located in Israel, your data may be protected under the Israeli Privacy Protection Law, 5741-1981 and its regulations. You have the right to access information about you held in any database, request correction of inaccurate information, and withdraw consent for direct marketing communications. For inquiries, please contact us at the address provided in the Contact Us section.

How to Exercise Your Rights

To submit a privacy request, please email us at privacy@omenet.app or use the in-app settings under Account > Privacy & Data. We will respond to verifiable requests within 45 days, extendable by an additional 45 days when reasonably necessary.

9. Children’s Privacy

Omenet’s Services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a minor, we will take prompt steps to delete it.

If you believe a minor has provided us with personal information without appropriate parental consent, please contact us at privacy@omenet.app.

10. International Users and Israeli Users

Omenet is operated in the United States and our servers are located in the United States. If you access our Services from outside the United States — including from Israel — your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our Services, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

11. Cookies and Tracking Technologies

We use cookies and similar technologies (such as pixels and local storage) on our web platform to:

• Maintain your session and authentication status
• Remember your preferences
• Analyze usage and improve performance
• Deliver relevant content

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services. We do not use tracking cookies to serve third-party behavioral advertising without your consent.

12. Links to Third-Party Sites

Our Services may contain links to third-party websites, applications, or services (such as background check providers or payment processors). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make material changes, we will:

• Post the updated policy on our website and app with a new “Last Updated” date
• Notify you via email or in-app notification at least 30 days before material changes take effect

Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated policy, you must stop using the Services and may close your account.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Omenet Privacy & Legal Team Email: privacy@omenet.app Website: https://omenet.app

For account-related privacy settings, log in to your account and go to Settings > Privacy & Data.

We are committed to resolving privacy concerns promptly. If you are not satisfied with our response, you may have the right to file a complaint with a supervisory authority in your jurisdiction.

This Privacy Policy was last updated on May 11, 2026